Need help? Call customer services on +1 979 587 7713
Email Customer Care
All Sportwip.com orders typically ship within 48 - 88 hours from the time the order is placed pending product availability and credit card verification. You can expect delivery based on the shipping type chosen: Free Shipping: expected delivery in 5-7 business days after processing. Standard Shipping: expected delivery in 3-5 business days after processing. Expedited Shipping: expected delivery in 2-3 business days after processing. Overnight Shipping: expected delivery on the next business day after processing. Orders placed Monday-Friday before 11:00 AM PST will begin processing that day (excluding holidays) pending product availability and credit card verification. Orders placed after 11:00 AM PST will begin processing the next business day pending availability and credit card verification. Orders placed after 11:00 AM PST on Friday will begin processing the following Monday pending availability and credit card verification.
Returns & Exchange
Sportwip.com 45 Day Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase from Sportwip.com for any reason, you have 8 days from the date of purchase to request a full refund. You may return any product purchased on Sportwip.com (“Product”). To qualify for a refund, all the following conditions must be met: A Return Merchandise Authorization (RMA) must be requested from our customer service team within 45 days of your purchase date. To request an RMA, please contact customer service. Returned product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. The RMA number must be included along with your returned product. Additional terms and conditions: Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer). Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Sportwip Inc. If you return Product to Sportwip (a) without an RMA from Sportwipor (b) without all parts included in the original package, Sportwip retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories, whichever is higher. Refunds will be processed and paid within 2 weeks of Sportwip’s receipt of Product.
HOW ARE YOUR SHIPPING RATES DETERMINED? Shipping rates vary depending on the method selected and the weight of the order. To calculate the exact cost of shipping for your order, place the items you'd like to order in your shopping cart, and at the bottom of the cart page, the shipping rates are automatically calculated and updated each time an item or quantity is added. Don't be fooled by other sites that promise great shipping charges or low product prices, only to find out their overall price is much higher than ours. Sometimes a site offers "free shipping," but then charges a handling fee or a higher price for their products. Other sites give you a low price for the product, but then charge an outrageous shipping or handling fee. We don't play games with our customers! For further assistance, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week. WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE WHEN EXPECTED? Most domestic orders are shipped from one of our warehouse locations within 24 hours and should arrive within 2-5 business days depending on your location, the carrier, and the selected delivery option. International orders should arrive at your country's customs office within 4-12 business days, depending on which shipping method was selected and the destination country. In extreme circumstances, customs inspections can delay the delivery of international orders, but we include all the paperwork necessary to speed up the inspections process and clear customs as quickly as possible. If you do not receive your order within the expected time frame, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.